Entering 2024, Charge Point Operators (CPOs) face the essential task of evolving their strategies in the fast-paced e-mobility sector. To increase charging success rates, it’s vital to focus on reducing operational costs while enhancing service quality.
In this blog, we will outline 3 practical ways for CPOs to enhance their charging station services with &Charge, meeting the escalating needs of electric vehicle users with efficiency and effectiveness. Our focus is on boosting operational efficiency, enhancing customer experience, and elevating service reliability—critical elements for thriving in the dynamic world of e-mobility.
Lower Operational Cost
By engaging the &Charge Crowd of over 70,000 E-Mobilists in Europe for station assessments and inspections, operational costs are significantly reduced. This unique approach minimizes the reliance on external technicians and optimizes the allocation of internal technician time, resulting in operational expenditure (OPEX) savings of up to several hundred euros per inspection.
Implementing the &Charge Support Bot optimizes call center operations, leading to significant cost savings by reducing call volumes.
By reducing the need for expensive technicians and streamlining call center operations, we guarantee a far more efficient charging business.
Increase Reliability
The regular involvement of the &Charge Crowd in station inspections and validations, augmented by the innovative Check-In feature, significantly boosts the reliability of your services. This community-driven approach is supported by &Charge’s technology, which includes sentiment detection to analyze user comments. This system prefilters feedback, reducing noise in follow-up actions.
Our incident management tool uses artificial intelligence (AI), which improves efficiency and ensures an accurate maintenance process, keeping charging networks at peak performance.
Users can easily rate their charging experience either through the &Charge app’s Check-In function or by scanning a QR Code available digitally or physically at the charging station. Such integration not only reinforces station dependability but also consistently upholds high service standards, ensuring a seamless and satisfactory experience that customers can rely on. We are now seeing an increasing number of our partners are making the QR code available to users.
Enhanced Customer Experience
At &Charge, 2024 is all about enhancing the EV charging experience with real-time user feedback at the point of sale. Our approach includes simple, on-site feedback methods like Thumbs up/Thumbs down and a free comment field (“&Charge Check-In feature”), complemented by feedback sourced from various platforms in the markets. Every piece of feedback is reviewed and classified by our AI, providing clear action recommendations and incidents directly to CPOs for swift improvements in customer experience.
Additionally, our ‘customer insights’ module offers robust market research, delving into user behavior and requirements. This data-driven strategy ensures our network not only meets but anticipates the evolving needs of EV drivers.
&Charge – The Ultimate E-Mobility Partner
As we move forward into 2024, it’s an exciting time for the e-mobility ecosystem. The steps we take now will help to shape the future of sustainable transport. &Charge, with our innovative approaches and community-driven insights, stands as a leading e-mobility partner for both EV drivers and CPOs, poised to make a significant impact on the sector.
Let’s embrace these opportunities and continue to grow together. Wishing everyone a Happy New Year and happy charging from all of us at &Charge!