&Charge customer stories

At Ewiva, we are transforming electric mobility in Italy by building a nationwide ultra-fast charging network. Backed by Enel X and the Volkswagen Group, Ewiva is delivering a seamless and reliable charging experience for EV drivers, powered entirely by 100% renewable energy.

As we expanded our network, it became clear that maintaining optimal charging station performance across such a large infrastructure required more than just reactive measures. That’s where our partnership with &Charge came into play. Their Proactive Monitoring services have proven invaluable in helping us ensure that our stations are always operating at their best.

&Charge conducts regular visual checks of our charging stations across Italy, from credit card terminals to lighting, ensuring that every element of the infrastructure is functioning properly. Their Incident Management System has been a performance booster for us—identified issues are categorized and prioritized in real time, allowing us to address problems immediately and minimize downtime. This system gives us the ability to provide the best possible charging experience to EV drivers, knowing that we can quickly resolve any issues that arise.

We also utilize &Charge’s customer feedback tools, which enable EV drivers to share their experiences directly through the &Charge platform. This feedback loop has been critical in identifying areas for improvement and enhancing overall service quality. By responding quickly and effectively to this feedback, we’ve seen an increase in customer engagement and satisfaction.

Additionally, &Charge’s ad hoc checks have helped us reduce operational costs significantly. When defects are reported, we can have them validated by EV drivers through the &Charge platform, avoiding the cost of sending out technicians for unnecessary site visits.

A standout feature of our partnership is the use of &Charge’s Google tool, which allows us to upload the latest images of our charging stations directly to Google. This not only helps EV drivers find stations easily but also ensures that the most up-to-date information about station conditions is readily available to users.

Working with &Charge has streamlined our operations and allowed us to focus on delivering the best charging experience for EV drivers, while also keeping our operational costs in check. Their proactive approach has become a key component of our strategy to build and maintain a reliable, customer-focused charging network across Italy.

Stefan Reinsdorf, Head of Quality
Assurance & Rollout Management at Ewiva.
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About &Charge
&Charge is a leading platform that provides solutions for Charge Point Operators (CPOs) and Mobility Service Providers (MSPs) across Europe. Focused on improving operational efficiency, &Charge offers proactive monitoring, real-time customer feedback, and innovative tools to streamline charging station management. By enhancing the performance and reliability of charging infrastructure, &Charge helps its partners deliver a superior charging experience to EV drivers.

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